On the tab, you need to select your forwarder(by default, it is 官方配送服务), Log into your Taobao account, Click in the upper right corner of Taobao homepage or click here. contact your warehouse via Your Order management page.
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So It is important you know how to contact the guys there. If you are a newbie, you most likely will run into some problems related to it. Warehouse plays a key role during the whole Taobao shopping process, your orders will be shipped from seller to warehouse, then from warehouse to your address.
Hopefully, your issue will be resolved quickly and easily.ģ. Now you will see a blue button with text”连接在线客服”,Ĭlick it and the system will connect you with an Alipay customer support member, and then you can chat with them in English or Chinese. “人工客服” means live human support, so this step is to tell alipay you need to chat with a real person. Alipay livechat support: Step 1Ĭlick this link to go to live chat page Step 2Ĭopy&paste Chinese keywords”人工客服” in the Dialog and click the grey “发送” button to send this query to their system. Taobao and Alipay share the same phone number, so you can call the Taobao support phone number, after getting through, choose service language and Press “1 “to talk with Alipay support. When you have problems with your money, payments, refund, bank account, then you need to contact Alipay to solve it. On Youtube, here is the link to their channel. Taobao sometimes changes the phone number, you can check the original Taobao customer support page here to make sure the contact number is not outdated. When you are from”Other areas”, before making the calling, please notice that it is not a toll-free, it is a HongKong phone number, so the rate will not be cheap. Now for a foreigner who doesn’t speak Chinese, you can only reach them via local phone or social media.
Taobao used to offer English online forms and email support, but both have been discontinued in the last two years. how to contact TaobaoĬontacting Taobao customer service is not an easy thing, not only for foreigners but for domestic users as well. To assist you, here are several ways you can get in touch with Taobao customer service when you have a problem with Taobao. In fact, it can be difficult to even locate contact information for Taobao anywhere on the website. etc when you buy directly from Taobao.Ĭontacting the Taobao customer service department is the best way to solve your problem, but it is not an easy thing. Due to the language barrier, you can easily run into some trouble about your orders, shipping, returns, money.
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